My partner and I originally chose Glemham Hall because of the beautiful house and outstanding grounds. We put our trust in Glemham Hall to provide an amazing service, however I am extremely disappointed with the way we have been treated.
Our first wedding date was unable to go ahead due to lockdown and no refund was offered to us. Therefore, we rescheduled for early 2021 in the hope that our wedding would be able to go ahead as agreed.
When it became apparent that the whole wedding and planning process would be affected by restrictions for at least six months, we made the heartbreaking decision to cancel our wedding with Glemham Hall.
As soon as my partner phoned Glemham Hall to cancel, their tone of voice changed and it was clear they were not happy with our decision.
We cancelled 7 months in advance so managed to get some money back. However, they refused to refund £1000 for the venue hire and another £1500 for catering.
No service has been provided, apart from having our names booked into a diary. We had no tasting sessions for catering. My partner has repeatedly asked for a written breakdown of costs incurred to justify Glemham Hall retaining £2500. They have failed to provide this.
From the moment we cancelled, Glemham Hall were very unsympathetic and seemed unwilling to reach a fair compromise despite us repeatedly trying.
I really would not recommend this venue, or Peter Harrison catering to anyone. As a young couple it has taken us years to be able to save for our dream wedding. I would hate for this to happen to anyone else.
My advice to other couples would be to stay clear!